Mobile Massage Business - How to Ensure Your Customers Would Keep Coming Back

Repeat customers keep your mobile massage business profitable. Also, the more they return, the likelier they are to recommend your services to others. More than having a steady stream of income, these people give you free marketing!

Photo by Blake Wisz

Focus on creating a good relationship with your customers. Give them the best brand of customer service every time. Ensure their comfort and satisfaction to earn repeat business. How do you do that? Follow the tips below:

10 Tips to Encourage Repeat Business

1. Communicate well.

Before the treatment, ask clients how they are feeling. Is there a particular body part that concerns them? Do they want to focus on it during the session? Meanwhile, assess the treatment regularly as it is conducted. Ask feedback. Explain the recommendations clearly. 

2. Have pleasant surroundings.

This is not difficult because you can easily offer your services in beautiful locations like the beach or next to a lake. Make sure that the environment is clean, calm, and comforting. Organize everything, including the music, towels, and massage table. How you speak affects the atmosphere, too. Communicate in a calm and gentle manner for the best results. 

3. Respect clients.

Privacy, modesty, and dignity of clients should be the priority. Assure them that the massage table is a judge-free zone. They can undress to their level of comfort and any personal information they may share is kept confidential. Be supportive and ease their worries. Go the extra mile to make them feel comfortable and secure. 

4. Listen.

Do not just ask for feedback - understand it, too. Certain clients prefer specific massage techniques. Discuss it with an open mind and in a positive manner. If there are complaints, resolve it calmly.

5. Pay attention to details.

The massage session begins the moment you receive the client. Smile. Make eye contact. Offer assistance. Give them a cup of tea while waiting. The little details make the experience better. 

6. Provide health education.

If you notice problem areas, do not hesitate to provide helpful advice to your clients. Not only will they feel better, but they will also see that you care about them. 

7. Ask questions.

Some people are too shy to instruct you for a different massage technique or approach. Ask and adjust to give them exactly what they need. 

8. Reach out.

Suggest another session to clients or inquire about a suitable date where they may want to get another massage. 

9. Offer discounts.

Even 5 to 10% discount is great and if they are repeat customers then this is not going to harm you financially as having more loyal clients is great for long term!

10. Be flexible.

Have some patience if a client arrives late to an appointment or has to cancel because of an emergency. Accept changes and offer to reschedule accordingly. Be flexible and acknowledge that your clients are valuable to you. 

Photo by Christiann Koepke

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